Dupray Neat Steam Cleaner recalled due to burn hazard
Health Canada consumer product recall in Canada
What does this notice say about current status?
The Government of Canada open data shows when this notice was last updated (February 26, 2026). It does not show whether every affected product has been removed from sale or remedied. Do not infer that the issue is resolved from the age of the notice; follow the official notice.
Why was Dupray Neat Steam Cleaner recalled?
Burn hazard.
What should I do if I have this product?
Consumers should immediately stop using the recalled product and contact Dupray for a free replacement boiler cap. For more information, consumers can contact Dupray customer service at 1-800-881-8482 between 7:00 am and 6:00 pm EST, Monday to Friday, by email at [email protected] or visit Dupray’s website at https://dupray.com/en-ca/pages/recall Telephone service will be available in English and French. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Dupray Industries Inc. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form. This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
The Government of Canada open-data record lists the product, category and hazard, but not UPCs, lot codes, best-before dates or product photos. Compare your product with those details in the official notice before deciding it is not affected; a similar name is not enough.
- Notice ID (NID)
- 81643
- Product
- Dupray Neat Steam Cleaner
- Category
- Household items
- Issue
- Burn hazard
- Notice last updated
- February 26, 2026
- Agency
- Health Canada (Consumer product safety)
- Region
- Canada
Where was it sold?
This is a Government of Canada recall notice. The open-data record does not list the provinces, territories or retailers involved, and it does not establish whether the product was sold outside Canada.
Check the distribution and affected codes in the official Health Canada notice. Record last checked against Government of Canada open data on October 19, 2026.
Contains information licensed under the Open Government Licence – Canada. Open Government Licence – Canada. Source: open.canada.ca. This site is independent and is not affiliated with Health Canada or the CFIA.
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