Dupray USA Neat Steam Cleaners recall: Burn Hazards or Serious Injury
Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Why was Dupray USA Neat Steam Cleaners recalled?
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
What should I do if I have this product?
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design. Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, [email protected] or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Dupray Neat Steam Cleaners
- Company
- Dupray USA LLC, of Newark, Delaware
- Quantity
- About 651,145 (In addition, about 96,530 were sold in Canada)
- Sold at
- Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
- Recall date
- February 26, 2026
- Incidents / injuries
- The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
- Agency
- CPSC
Product description
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.