Black Diamond Equipment Neve Strap Crampons and Accessory recall: Fall Hazard
Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard
Why was Black Diamond Equipment Neve Strap Crampons and Accessory recalled?
The screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.
What should I do if I have this product?
Consumers should immediately stop using the recalled Neve Strap Crampons and accessory kits, and contact Black Diamond Equipment to receive a full refund. Consumers will receive a prepaid return label to mail them back to Black Diamond Equipment, after which they will be issued a refund. The firm is contacting all known purchasers. Contact: Black Diamond Equipment toll-free at 866-306-0865 from 10 a.m. to 4 p.m. MT Monday through Friday, email at [email protected], or online at https://www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ or www.blackdiamondequipment.com and click on "Recalls" at the top of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Neve Strap Crampons and Accessory Kits
- Company
- Black Diamond Equipment, of Salt Lake City, Utah
- Quantity
- About 350 (In addition, about 28 were sold in Canada)
- Sold at
- Black Diamond stores, REI and other stores nationwide, and online at blackdiamond.com, backcountry.com and REI.com from January 2024 through May 2024 for about $180.
- Recall date
- June 13, 2024
- Incidents / injuries
- The firm has received three reports of incidents of the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves Neve Strap Crampons and Accessory Kits, Style No. 400073, with date codes 01-2021, 05-2022, 07-2023, 01-2024 and SS1271. The date codes are located on the rubber heel strap pull-tab and on the underside of the toe piece under the anti-balling plate. The products are made of aluminum plates with spikes that attach to boots for ice climbing. The metal plates have a bright green color, and a black plastic toe and heel bail with a black webbing strap that fastens around the ankle. This recall also includes the Neve Strap Binding Accessory Kit, Style No. 400683, and Neve Strap Heel Cup Screw & Nuts, Style No. 400687, which were sold separately as spare parts/accessories.