Steelcase Cachet Swivel Chairs recall: Fall Hazard
Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard
Why was Steelcase Cachet Swivel Chairs recalled?
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
What should I do if I have this product?
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced. Contact: For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at http://recall.steelcase.com. Consumers can also email the firm at [email protected]
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Cachet Swivel Chairs
- Company
- Steelcase Inc., of Grand Rapids, Mich.
- Quantity
- About 165,000
- Sold at
- Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com between May 2002 and November 2009 for up to $600.
- Recall date
- January 25, 2011
- Incidents / injuries
- The firm has received one report of a chair support failure resulting in a back injury.
- Agency
- CPSC
Product description
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.