Medline Updates Customers and Patients on Repair and Replace Program for Recall of Medline Brand Beds, Rails, Mattresses and Accessories
Beds, Rails, Mattresses, and accessories
Manually maintained record
An editor supplied or changed this record. These edits have not been verified by the agency. Last edited: 2026-11-13T21:32:37.619Z. The underlying agency record was last checked on 2026-11-14T16:29:52.436Z; that check does not verify the manual edits.
What is the scope of this recall record?
This page includes manual edits. The source-check date applies only to the underlying FDA announcement, not the edits.
This announcement was last checked against the FDA source on 2026-11-14. Check the official FDA announcement or contact the firm for current instructions; this page does not establish that a product is safe or that the recall is complete. The company's announcement date, FDA publication date and this site's first observation are recorded separately.
Reported risk
Potential fire hazard and entrapment risk, which may result in injury or death. As of November 8, 2026, Medline had received reports related to seven deaths and 35 serious injuries associated with these issues. These are associated reports, not a determination of causation.
What should I do if I have this product?
Immediately unplug the bed. Plug it in only when necessary to reposition the patient, then unplug it again. Do not use extension cords; have a second person assist whenever possible. Follow Medline’s updated instructions until authorized repair or replacement. Do not attempt repairs or modifications outside a Medline-authorized process. Contact the provider or distributor; direct Medline purchasers should call 800-950-0128, option 7. Repair, replacement or full/partial refund eligibility is assessed by Medline; some options may be available for products purchased within five years.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
The product description and identifiers below were supplied or edited by a person. Confirm them with the agency notice or the firm before relying on a match; missing information does not establish that your product is unaffected.
Which lot codes, UPCs or models are affected?
Not provided
- Agency record number
- news-431146
- Affected products
- All Medline Brand beds and associated rails, mattresses and accessories, including pendants and motor boxes. The all-brand action is not limited to the historical model lists in FDA enforcement events 98185 and 99827.
- Company
- Medline
- Quantity
- Not provided
- Distribution
- United States and Canada; distributed between 2011 and 2026 to durable medical equipment providers, long-term care facilities and end users directly.
- Models
- Not provided
- Contact
- Provider or distributor from whom the bed was received. For direct Medline purchases: 800-950-0128, option 7; Monday–Friday, 8 a.m.–5 p.m. CT; [email protected].
- FDA announcement ID
- 431146
- FDA published
- November 13, 2026
- Company announced
- November 13, 2026
- Agency
- FDA (device)
FDA company announcement
Medline shares new customer communication, provides instructions for continued use and additional information about options for repair, replacement and full or partial refund of original purchase price
On October 14, 2026, Medline initiated a product recall, market exit and discontinuation of all Medline Brand beds, rails, mattresses, and accessories (e.g., pendants and motor boxes) due to a potential fire hazard and entrapment risk, which may result in patient injury or death. As of November 8, 2026, Medline has received reports related to seven deaths and 35 serious injuries associated with these issues.
Background
Medline distributed the Medline Brand beds, rails, mattresses and accessories in the United States and Canada between 2011 and 2026 to Durable Medical Equipment providers, long-term care facilities, and end users directly.
The recall includes all Medline Brand beds, and associated rails, mattresses, and accessories on the market; details can be found here: https://www.medline.com/pages/product-recalls/medline-bedaccessories/.
Instructions for Consumers
On October 14, 2026, Medline began notifying their customers of the recall via letter.
Medline issued updated letters on October 24, 2026, providing customers updated instructions for continued use and options for repair, replacement and full or partial refund of original purchase price. Instructions for continued use are as follows:
The recalled beds may remain in use in accordance with the updated instructions, as follows, until the bed is either repaired or replaced.
Immediately unplug the beds from electrical outlets.
When necessary adjustments to the bed need to be made, plug the bed into an electrical outlet while repositioning the patient and unplug the bed when not repositioning the patient.
Do not use extension cords to power the bed.
Whenever possible, have a second person available to assist with the use and movement of the bed.
Medline will soon begin distributing new repair and replace Customer Guides to patients and users of all relevant Medline Brand beds, rails, mattresses and accessories, in line with previous updates. These visual guides, along with identifying product SKUs and customer label instructions, will be found at this website: https://www.medline.com/pages/product-recalls/medline-bed-accessories/.
Information about the repair and replace program is as follows:
Certain existing Medline Brand beds may be eligible for repair. Beds that are repaired may then be used in accordance with their Instructions for Use.
If Medline determines that beds and accessories are not eligible for repair, Medline will work with customers to determine their eligibility for applicable replacement or full or partial refund of the original purchase price.
NOTE: Repair, replacement, or full or partial refund of the original purchase price may be available for certain beds, rails, mattresses, and accessories purchased in the last five years.
NOTE: Do not attempt to repair, modify, or alter Medline Brand beds unless specifically instructed by Medline through a Medline-authorized repair process.
To determine your eligibility, contact the provider or distributor from whom you purchased or received the bed. If you purchased your bed directly from Medline, please contact Medline Recall Customer Service at 800-950-0128, option 7.
Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.
Complete and submit the report Online: www.fda.gov/medwatch/report.htm
Regular Mail or Fax: Download form www.fda.gov/MedWatch/getforms.htm or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178.
Customers with questions may contact the company by contacting Medline Recall Customer Service at 1-800-950-0128, option 7, between the hours of 8:00am and 5:00pm CT, Monday through Friday. Customers may also contact the company via e-mail at [email protected].