Securitas Arial Call Stations: Batteries May Deplete Without Low-Battery Alert
Manually maintained record
An editor supplied or changed this record. These edits have not been verified by the agency. Last edited: 2026-11-13T03:59:51.534Z. No official verification is recorded.
Reported risk
Call station batteries may fully deplete without a low-battery alert. FDA Class II; cause remains under investigation by the firm. Injury counts and actual call failures are not disclosed in this record.
What should I do if I have this product?
Replace installed or stock Panasonic/non-approved batteries with Duracell, Jauch or GP CR123 batteries. Reduce Missing Device Timeout to 125 minutes following the firm notice appendix; this may give earlier notification on some systems. Regularly monitor alerts and battery status, investigate Missing Device alerts promptly, and implement supplemental safeguards for high-risk residents. Firm website notice: October 12, 2026; customer letters: October 22, 2026.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
The product description and identifiers below were supplied or edited by a person. Confirm them with the agency notice or the firm before relying on a match; missing information does not establish that your product is unaffected.
Which lot codes, UPCs or models are affected?
FDA Event 99965; Z-0438-2027. UDI-DIs: CSK200-1069MR 00840948102707; CSK200-1069 00840948102691; CSK200-MR 00840948102684; CSK200 00840948102677; CSK200-900MR 00840948102660; CSK200-900 00840948102653. FDA code field spells CSK200-MR while its product model list spells CSK200MR; retained as supplied. Firmware V1.6.4.
- Agency record number
- Z-0438-2027
- Affected products
- Arial Call Stations, firmware V1.6.4
- Company
- Securitas Healthcare LLC
- Quantity
- 42,781 units
- Distribution
- United States nationwide; Canada, Israel, Republic of Korea, United Arab Emirates
- Models
- CSK200-900; CSK200-900MR; CSK200; CSK200MR; CSK200-1069; CSK200-1069MR
- Contact
- Not provided