Gazelle Urban Arrow Cargo Electric Bikes Recall: Fall Hazard
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Why was Gazelle Urban Arrow Cargo Electric Bikes recalled?
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What should I do if I have this product?
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Urban Arrow Cargo Electric Bikes
- Company
- Gazelle USA LLC, of Santa Cruz, California
- Quantity
- About 1,032 (In addition, about 134 were sold in Canada)
- Sold at
- Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
- Recall started
- October 1, 2026
- Incidents / injuries
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.