AmesburyTruth Ashland Casement Window Hinge Tracks Recall: Impact Injury Hazard
AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
What does this notice say about current status?
The available CPSC record does not provide a current recall-completion status. Do not infer that the issue is resolved from the age of the notice. Follow the official notice and contact the firm for current assistance.
Why was AmesburyTruth Ashland Casement Window Hinge Tracks recalled?
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
What should I do if I have this product?
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect. Contact: AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at [email protected], or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on "Recalls" located on the tool bar at the top of the home webpage for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare your product with the product description and available identifiers below from the official CPSC record to check whether it is covered by this recall. If an identifier is missing or unclear, check the complete official notice or contact the firm; an incomplete match here does not establish that your product is unaffected.
- Agency record number
- 25212
- Product
- Ashland 10-inch and 14-inch two-bar casement window hinge tracks
- Company
- Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
- Quantity
- About 200,000
- Sold at
- AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2.
- Recall started
- April 3, 2025
- Incidents / injuries
- The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.