Anker Power Banks recall: Fire and Burn Hazards
Anker Power Banks Recalled Due to Fire and Burn Hazards; Manufactured by Anker Innovations
Why was Anker Power Banks recalled?
The lithium-ion battery in the power banks can overheat, posing fire and burn hazards.
What should I do if I have this product?
Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Visit https://www.anker.com/product-recalls to register for the recall. Consumers should dispose of the lithium-ion batteries in accordance with local and state regulations. Contact: Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected], or online at https://support.anker.com/s/emailcontactus. A LiveChat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Anker Power Banks
- Company
- Anker Innovations Limited, of Hong Kong, China
- Quantity
- About 2,100
- Sold at
- Best Buy, Target, NEXT TRADING SAS, C2 Wireless and K Spider Inc. stores nationwide, and online at Amazon.com, ebay.com, AAliExpress.com, and Walmart.com, from January 2024 through July 2024 for between $40 and $60.
- Recall date
- October 17, 2024
- Incidents / injuries
- The firm has received 28 reports of incidents of the batteries overheating, exploding, and the power bank catching on fire. Two injuries which included first and second degree burns to the consumer's hands have been reported.
- Agency
- CPSC
Product description
This recall involves Anker Power Banks with model numbers A1642, A1647 and A1652. The power bank can be used as a portable electronic charging device for smartphones, tablets, and laptops with a 12W (A1642), 15W(A1647), 20W(A1652) maximum output. Anker is engraved on the front, and the model numbers A1642, A1647 and A1652 are located on the back of the power bank.