DGL Group Hover-1 Helix Hoverboards recall: Fire Hazard
DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Why was DGL Group Hover-1 Helix Hoverboards recalled?
The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
What should I do if I have this product?
Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard. Contact: DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
- Company
- DGL Group Ltd., of Edison, New Jersey
- Quantity
- About 25,000
- Sold at
- Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
- Recall date
- December 21, 2023
- Incidents / injuries
- DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.
- Agency
- CPSC
Product description
This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.