E-Bikes recall: Fire and Burn Hazards
E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)
Why was E-Bikes recalled?
The e-bike's battery pack can ignite, posing fire and burn hazards.
What should I do if I have this product?
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly. Contact: Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email [email protected], or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Gyroor C3 e-bikes
- Company
- Shenzhen Chirrey Technology Co., Ltd., of China, Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China
- Quantity
- About 3,300
- Sold at
- Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
- Recall date
- December 15, 2022
- Incidents / injuries
- Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
- Agency
- CPSC
Product description
This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.