GreatCall Lively Mobile Plus Emergency Alert Device recall: Call Button Failing in An Emergency
GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
Why was GreatCall Lively Mobile Plus Emergency Alert Device recalled?
The call button can fail when pushed by the consumer in an emergency.
What should I do if I have this product?
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly. Contact: GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at [email protected] or online at www.greatcall.com and click on Product Support for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Lively Mobile Plus Emergency Alert Devices
- Company
- Borqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China, GreatCall Inc., of San Diego, California
- Quantity
- About 44,300
- Sold at
- Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
- Recall date
- August 30, 2019
- Incidents / injuries
- None reported.
- Agency
- CPSC
Product description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.