CPSC recall 27-065 · Announced November 5, 2026 · Bose · Last updated

Is my Bose S1 Pro battery pack recalled?

Yes — if the 17-digit serial number on the label at the bottom of the battery pack begins with 083723, 078352, 084105, 078591, 078592, 084106, or 086409. On November 5, 2026, CPSC announced Bose’s recall of about 634,759 lithium-ion battery packs for S1 Pro and S1 Pro+ systems in the U.S. (recall 27-065; in addition, about 35,400 were sold in Canada). The packs can overheat and ignite. The firm has received seven reports of melting, smoke, or fire, including six property-damage reports; no injuries have been reported. Remove the recalled battery pack and stop using it immediately. You may continue using the speaker on AC power. Register the serial at bose.com/support/s1-battery-recall for a free replacement.

Last updated: · Source: CPSC recall 27-065

Serial prefixes
083723 / 078352 / 084105 / 078591 / 078592 / 084106 / 086409
Units
~634,759 U.S. (+~35,400 Canada)
Hazard
Overheat / ignite (fire)
Incidents
7 melt/smoke/fire (6 property); no injuries
Remedy
Free replacement battery pack

Check serial prefix ↓ · Replacement steps ↓

Which Bose battery packs are recalled

CPSC 27-065 covers the Bose S1 Pro System Battery Pack and S1 Pro+ System Battery Packs for Bose S1 Pro and S1 Pro+ portable Bluetooth speaker systems. Affected packs were sold with the speaker systems and sold separately as accessories or replacement parts. The 17-digit serial number is printed on a label at the bottom of the battery pack. Recalled if the serial begins with any of: 083723, 078352, 084105, 078591, 078592, 084106, 086409 (CPSC).

CPSC did not publish UPCs — SaferProducts ProductUPCs is empty. This page does not invent UPCs, ASINs, Class numbers, or H-numbers. Photos: see CPSC’s notice.

Fire / overheating hazard and incidents

CPSC: “The recalled lithium-ion battery packs can overheat and ignite, posing a risk of injury from fire and overheating hazards.”

Incidents/Injuries (CPSC): The firm has received seven reports of the battery packs melting, producing smoke or catching fire, including six reports of property damage. No injuries have been reported.

This page is not safety or medical advice. Do not invent Class numbers, H-numbers, injury counts, or hazards beyond the CPSC notice.

Remove the pack, use on AC, get a free replacement

CPSC: “Consumers should remove the recalled battery packs installed in any S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and stop using the battery packs immediately. Once the battery pack is removed, consumers may continue to use their S1 Pro and S1 Pro+ Portable Bluetooth Speakers while connected to AC power. Consumers will be asked to register and provide the affected battery pack’s serial number at http://www.bose.com/support/s1-battery-recall to receive a free replacement battery pack. For battery packs that are not installed in the speaker systems, consumers can simply view the serial number and provide that number to the website listed above. Consumers should dispose of the affected battery pack in accordance with local and state regulations.”

  1. Remove the recalled battery pack from any S1 Pro / S1 Pro+ system and stop using the pack immediately.
  2. After removal, you may continue using the speaker while connected to AC power.
  3. Register the affected pack’s serial number at bose.com/support/s1-battery-recall for a free replacement battery pack.
  4. Dispose of the affected pack per local/state rules. Do not put it in trash, curbside / street-level recycling, or retail used-battery boxes — ask municipal HHW first whether they accept recalled lithium-ion batteries.
Phone
800-278-1083 · Mon–Fri 9 a.m.–9 p.m. ET · Sat 9 a.m.–7 p.m. ET
Web
bose.com/support/s1-battery-recall (CPSC.gov) · support.bose.com/s1-battery-recall (SaferProducts contact string) · or bose.com → “Product Recalls” at the bottom of the page

Importer (CPSC): Bose Corporation, of Framingham, Massachusetts. Manufactured in China. Remedy type on the notice: Replace.

More: what to do with a recalled product · search CPSC product recalls

Where it was sold and what it cost

Bose, Best Buy and other retail stores and distributors nationwide and online at Amazon.com, Bose.com, BestBuy.com, Walmart.com and other websites from December 2017 through July 2026 for between $100 and $160 for individual battery packs. Speaker systems sold with the packs for about $700 (CPSC).

Official sources

Not affiliated with CPSC or Bose.

FAQ

Is there a Bose S1 Pro battery recall?

Yes. CPSC recall 27-065 (November 5, 2026) covers about 634,759 lithium-ion battery packs for Bose S1 Pro and S1 Pro+ systems in the U.S. (in addition, about 35,400 were sold in Canada).

Which serial numbers are recalled?

The 17-digit serial number is printed on a label at the bottom of the battery pack. Packs are recalled if the serial begins with 083723, 078352, 084105, 078591, 078592, 084106, or 086409 (CPSC).

Why is it recalled?

The recalled lithium-ion battery packs can overheat and ignite, posing a risk of injury from fire and overheating hazards (CPSC).

Were any injuries reported?

The firm has received seven reports of the battery packs melting, producing smoke or catching fire, including six reports of property damage. No injuries have been reported (CPSC).

Can I keep using my speaker?

After you remove the recalled battery pack, you may continue to use the S1 Pro or S1 Pro+ speaker while connected to AC power (CPSC).

How do I get a free replacement?

Register and provide the affected pack’s serial number at http://www.bose.com/support/s1-battery-recall for a free replacement battery pack. SaferProducts also lists www.support.bose.com/s1-battery-recall as a contact URL variant (CPSC).

How do I dispose of the old pack?

Dispose per local and state regulations. Do not throw the recalled lithium-ion pack in the trash, the general recycling stream (street-level or curbside bins), or used-battery recycling boxes at retail/home-improvement stores. Ask your municipal household hazardous waste (HHW) office whether it accepts recalled lithium-ion batteries; if not, contact your municipality (CPSC).

What is the Bose recall phone number and hours?

Call Bose toll-free at 800-278-1083 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 7 p.m. ET on Saturday, or go to www.bose.com and click “Product Recalls” at the bottom of the page (CPSC).

Update log
  • Nov 6, 2026 — Briefed and shipped from CPSC 27-065 (WebFetch + SaferProducts RecallNumber 27065 / RecallID 11048; ProductUPCs empty; seven serial prefixes; free replacement; HHW disposal note). Official text only; no invented UPCs/Class/H-numbers/injury counts.