SnapshotGLO Wound Imaging Device recall: Software Issue
SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.
Why was SnapshotGLO Wound Imaging Device recalled?
The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected.
What should I do if I have this product?
The recall is ongoing. Follow the firm and FDA instructions.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official FDA record. Only products that match the listed product and lot, UPC or model codes are part of this recall.
Which lot codes, UPCs or models are affected?
UDI-DI: B376KB1000, Software Revisions v4.2.0 and v4.1.3
- Product
- SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.
- Recalling firm
- KENT IMAGING, INC.
- Quantity
- 77
- Distribution
- US Nationwide distribution in the states of PA, IA, FL, TX, GA, NV, CA, UT, IN, DC, KS, IL, TN, AR, AZ.
- Recall date
- July 29, 2026
- Classification
- Class II
- Status
- Ongoing
- Agency
- FDA (device)