Gazelle USA Urban Arrow FamilyNext Pro Cargo E-Bikes recall: Injury Hazard
Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Why was Gazelle USA Urban Arrow FamilyNext Pro Cargo E-Bikes recalled?
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
What should I do if I have this product?
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location. Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Company
- Gazelle USA, LLC, of Santa Cruz, California
- Quantity
- About 320
- Sold at
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Recall date
- January 29, 2026
- Incidents / injuries
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.