Viewrail Electronic LED Modules used with Floating Stairs recall: Fire Hazard
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Why was Viewrail Electronic LED Modules used with Floating Stairs recalled?
The LED module can overheat, causing it to melt, posing a fire hazard.
What should I do if I have this product?
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. Contact: Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Electronic LED modules used on Floating Stairs and Rails
- Company
- Viewrail, of Goshen, Indiana
- Quantity
- About 2,720
- Sold at
- Viewrail.com from August 2023 through June 2025 for about $80.
- Recall date
- August 14, 2025
- Incidents / injuries
- The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.