WHILL Personal Electric Vehicles recall: Crash and Injury Hazards
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Why was WHILL Personal Electric Vehicles recalled?
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
What should I do if I have this product?
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. Contact: WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- WHILL Personal Electric Vehicles, Model Ci
- Company
- WHILL, Inc. (Japan), of Japan, WHILL, Inc. (USA), of San Mateo, Calif.
- Quantity
- About 1,160
- Sold at
- Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
- Recall date
- September 9, 2020
- Incidents / injuries
- There have been 15 reports of device malfunctions. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.