Lennox Industries Ductless Heat Pumps recall: Fire Hazard
Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard
Why was Lennox Industries Ductless Heat Pumps recalled?
Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
What should I do if I have this product?
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed. Contact: Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Lennox Ductless Single-Zone and Multi-Zone heat pumps
- Company
- Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada
- Quantity
- About 1,650 (in addition, about 380 were sold in Canada)
- Sold at
- Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.
- Recall date
- February 27, 2020
- Incidents / injuries
- The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX