NVIDIA Tablet Computers recall: Fire Hazard
NVIDIA Recalls Tablet Computers Due to Fire Hazard
Why was NVIDIA Tablet Computers recalled?
The lithium-ion battery in the tablets can overheat, posing a fire hazard.
What should I do if I have this product?
Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet. Contact: NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- NVIDIA SHIELD tablet computers
- Company
- NVIDIA Corp., of Santa Clara, Calif.
- Quantity
- About 83,000 (in addition, 5,000 were sold in Canada)
- Sold at
- GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.
- Recall date
- July 31, 2015
- Incidents / injuries
- NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.
- Agency
- CPSC
Product description
This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.