WindowTex Custom Roller Shades recall
WindowTex Recalls Custom Roller Shades Due to Risk of Injury
Why was WindowTex Custom Roller Shades recalled?
A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.
What should I do if I have this product?
Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers. Contact: WindowTex toll-free at (877) 294-3580 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.windowtex.com and click on the "Recall Information" link for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Roller Window Shades
- Company
- Windowcraft Inc. dba. WindowTex, of Garden City Park, NY
- Quantity
- About 6,800
- Sold at
- WindowTex authorized dealers nationwide from April 2014 through June 2014 for between $100 and $500.
- Recall date
- December 16, 2014
- Incidents / injuries
- WindowTex has received six reports of steel pins becoming dislodged from the window shade idler, causing some of the shades to fall. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves WindowTex custom-made fabric roller window shades that are raised and lowered by a side-mounted chain. The recalled shades have an idler with steel pin inserted into one end of the roller tube. The steel pin is used to connect the window shade to the metal mounting bracket. Roller shades included in this recall have idlers with model number D15T, used with a 1½-inch roller tube, and model number D20T, used with a 2-inch roller tube.