Hewlett-Packard Notebook Computer AC Power Cords recall: Fire and Burn Hazards
Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Why was Hewlett-Packard Notebook Computer AC Power Cords recalled?
The AC power cord can overheat, posing a potential fire and burn hazard.
What should I do if I have this product?
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power. Contact: Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Hewlett-Packard and Compaq notebook computer AC power cords
- Company
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
- Quantity
- 5,577,000 in the U.S. and 446,700 in Canada
- Sold at
- Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
- Recall date
- August 26, 2014
- Incidents / injuries
- HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
- Agency
- CPSC
Product description
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.