Google and HP HP Chromebook 11 Chargers recall: Fire and Burn Hazards
Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt
Why was Google and HP HP Chromebook 11 Chargers recalled?
The computer's charger can overheat and melt, posing fire and burn hazards.
What should I do if I have this product?
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger. Contact: Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- HP Chromebook 11 power supply/charger
- Company
- Google Inc., of Mountain View, Calif., Hewlett-Packard Company (HP), of Palo Alto, Calif.
- Quantity
- About 145,000 units
- Sold at
- Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
- Recall date
- December 17, 2013
- Incidents / injuries
- Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
- Agency
- CPSC
Product description
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.