Residential Elevators Recalled for Repair by
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Why was Residential Elevators Recalled for Repair by recalled?
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
What should I do if I have this product?
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators. Contact: For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at [email protected] or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice."
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- LEV II®, Volant™ and Rise™ residential elevators
- Company
- ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
- Quantity
- About 670
- Sold at
- Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
- Recall date
- September 20, 2012
- Incidents / injuries
- None reported
- Agency
- CPSC
Product description
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.