Navien Tankless Water Heaters recall: Carbon Monoxide Poisoning
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
Why was Navien Tankless Water Heaters recalled?
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
What should I do if I have this product?
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home. Contact: For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Navien Instantaneous or Tankless Water Heaters
- Company
- Kyung Dong Navien Co. Ltd., South Korea, Navien America Inc., of Irvine, Calif.
- Quantity
- About 13,000
- Sold at
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
- Recall date
- December 27, 2011
- Incidents / injuries
- None reported
- Agency
- CPSC
Product description
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.