Cloud Engines Pogoplug Video File Sharing Device recall: Fire Hazard
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
Why was Cloud Engines Pogoplug Video File Sharing Device recalled?
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
What should I do if I have this product?
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device. Contact: For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail [email protected] or visit the firm's website at www.pogoplug.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Pogoplug Video file sharing device
- Company
- Cloud Engines Inc. of San Francisco, Calif.
- Quantity
- About 9,500 in the United States and 1,500 in Canada
- Sold at
- Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
- Recall date
- August 2, 2011
- Incidents / injuries
- Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
- Agency
- CPSC
Product description
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.