Asurion Counterfeit BlackBerry-branded Batteries recall: Burn and Fire Hazards
Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards
Why was Asurion Counterfeit BlackBerry-branded Batteries recalled?
The counterfeit batteries can overheat, posing burn and fire hazards.
What should I do if I have this product?
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall. Contact: For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices
- Company
- Asurion, of Smyrna, Tenn.
- Quantity
- About 470,000
- Sold at
- Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.
- Recall date
- August 10, 2010
- Incidents / injuries
- Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
- Agency
- CPSC
Product description
This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.