Samsung Recalls to Upgrade Certain Cell Phones
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
Why was Samsung Recalls to Upgrade Certain Cell Phones recalled?
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
What should I do if I have this product?
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted. Contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Samsung "Jitterbug" Cell Phones
- Company
- Samsung Telecommunications America, of Richardson, Texas, GreatCall d/b/a Jitterbug, of San Diego, Calif.
- Quantity
- About 160,000
- Sold at
- Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
- Recall date
- May 22, 2009
- Incidents / injuries
- None reported.
- Agency
- CPSC
Product description
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.