Honeywell International Vista Security System Control Panels recall: Failure of Panic Feature
Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature
Why was Honeywell International Vista Security System Control Panels recalled?
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
What should I do if I have this product?
Honeywell International is contacting dealers directly and is providing free replacement software to consumers. Contact: For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm's Web site at www.security.honeywell.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Vista Residential Security System Control Panels
- Company
- Ademco de Juarez s.r.l., of Mexico, Honeywell International Inc., of Melville, N.Y.
- Quantity
- About 7,000
- Sold at
- Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.
- Recall date
- April 7, 2009
- Incidents / injuries
- None reported.
- Agency
- CPSC
Product description
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.