Cricket EZ Cell Phones Recalled: Software Issue
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
Why was Cricket EZ Cell Phones Recalled recalled?
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
What should I do if I have this product?
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall. Contact: For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Cricket EZ Cellular Phones
- Company
- Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.)
- Quantity
- About 285,000
- Sold at
- Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
- Recall date
- May 20, 2008
- Incidents / injuries
- Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
- Agency
- CPSC
Product description
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.