Keystone Manufacturing Co. and QVC Convection Ovens with recall: Fire and Electrical Shock Hazards
Keystone Manufacturing Co. and QVC Recall Convection Ovens with Rotisserie Due to Fire and Electrical Shock Hazards
Why was Keystone Manufacturing Co. and QVC Convection Ovens with recalled?
Wires behind the control panel can overheat, posing fire and electric shock hazards.
What should I do if I have this product?
Consumers should immediately stop using the oven and contact QVC or Keystone to receive a replacement oven or a refund. QVC and Keystone have notified consumers by telephone and by mail to stop using the oven. Contact: Consumers who bought a Cook's Essentials oven through a QVC broadcast or at QVC.com, and who have not been contacted by QVC, should call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET seven days a week. Consumers who bought a Cook's Essentials oven at a QVC outlet or retail store should return the oven to the store at which it was purchased for a refund. Consumers who bought a Deni brand oven and who have not been contacted by Keystone should call Keystone at (800) 336-4822 between 9 a.m. and 5 p.m. ET Monday through Friday. Consumers can also visit QVC's Web site at www.qvc.com or Deni's Web site at www.deni.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie
- Company
- Keystone Manufacturing Co. Inc., of Buffalo, N.Y., QVC of West Chester, Pa.
- Quantity
- About 32,000
- Sold at
- The Cook's Essentials brand was sold exclusively through QVC and the Deni brand was sold through various on-line retailers from October 2006 through May 2007 for about $125.
- Recall date
- September 12, 2007
- Incidents / injuries
- QVC has received 49 reports of incidents, including five minor burns, five electrical shocks and 11 incidents of minor property damage to kitchen cabinets and countertops.
- Agency
- CPSC
Product description
This recall involves the Cook's Essentials Multi-Function Convection Oven with Pull-Out Rotisserie (model number 910500), which was also sold as the Deni Convection Oven with Rotisserie (model number 10500). The model number can be found on the bottom of the oven. These are countertop ovens and the brand name "Cook's Essentials" or "Deni" is found on the front right panel.