Polycom Inc. Recalls Conference Phone Batteries for
Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard
Why was Polycom Inc. Recalls Conference Phone Batteries for recalled?
These batteries can overheat, which could pose a fire or burn hazard.
What should I do if I have this product?
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery. Contact: For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Lithium-Ion batteries in SoundStation2W wireless conference phone
- Company
- Polycom Inc., of Pleasanton, Calif., Barbeques Galore Inc., of Lake Forest, Calif.
- Quantity
- About 21,000 units in the U.S. (About 27,700 units worldwide)
- Sold at
- Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.
- Recall date
- February 17, 2006
- Incidents / injuries
- Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
- Agency
- CPSC
Product description
The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows: Part Number SKU number Date Code 1520-07803-001 2200-07803-001 1205 or earlier (December 2005) 1520-07804-001 2200-07804-001 1205 or earlier (December 2005) The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.