CPSC, Tristar Products Inc. Announce Recall of Revised
CPSC, Tristar Products Inc. Announce Recall of Revised Design Steam Cleaner
Why was CPSC, Tristar Products Inc. Announce Recall of Revised recalled?
Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.
What should I do if I have this product?
Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund. Contact: Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at [email protected]
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Steam Buggy Deluxe
- Company
- Tristar Products Inc., of Fairfield, N.J.
- Quantity
- 5,000
- Sold at
- HSN LLP (Home Shopping Network), from June 2002 through September 2002, for about $129. Also, shipped as replacement units to consumers in the earlier recall, between April and September 2002.
- Recall date
- March 9, 2004
- Incidents / injuries
- The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.
- Agency
- CPSC
Product description
The recalled steam cleaner is blue plastic and measures about 12 inches long and 8 inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.