CPSC, SecureAlert Announce Recall of Safety and
CPSC, SecureAlert Announce Recall of Safety and Security Phones
Why was CPSC, SecureAlert Announce Recall of Safety and recalled?
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
What should I do if I have this product?
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone. Contact: Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- GPS2000 MobilePAL+GPS Safety and Security Phones
- Company
- SecureAlert Inc., of Salt Lake City, Utah
- Quantity
- 1,000
- Sold at
- SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
- Recall date
- November 18, 2003
- Incidents / injuries
- SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.
- Agency
- CPSC
Product description
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.