CPSC, Casio Inc. Announce Recall of Piano Benches
CPSC, Casio Inc. Announce Recall of Piano Benches
Why was CPSC, Casio Inc. Announce Recall of Piano Benches recalled?
The screws and bracket assemblies attaching the legs to the bench can weaken and detach, causing the bench seat to collapse during normal use.
What should I do if I have this product?
Consumers should stop using the benches immediately and contact Casio for instructions on how to return the product for a full refund plus an incentive payment. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 from Costco Wholesale Corporation should return only the bench to their local Costco retailer. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 or PX100 from Sam's Club will receive a box, instructions, and a return label to return the bench back to Casio. Do not return benches to Sam's Clubs. Consumers who purchased the keyboard and bench together will receive $125 toward the purchase of a replacement bench and consumers who purchased a bench separately will receive a full refund of the purchase price plus a $25 incentive payment. Contact: For more information, consumers should call Casio toll-free at (800) 454-4678 between 9 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at www.casio.com
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Piano Bench
- Company
- Casio Inc., Dover, N.J.
- Quantity
- 18,000
- Sold at
- Music instrument retailers, Sam's Club, Costco Wholesale and on Casio's Web site nationwide, between September 2003 and March 2004, for about $99. The benches sold by Sam's Club and Costco were unassembled and included a Casio Electronic Piano and piano stand. The benches distributed by music instrument retailers were assembled and sold as stand-alone products.
- Recall date
- May 5, 2004
- Incidents / injuries
- Casio has received four reports of bracket assemblies failing, including one report of a consumer sustaining a fractured wrist when their bench collapsed.
- Agency
- CPSC
Product description
This recall involves two model benches, the Bench DK, made of dark wood and the Bench LT, made of light wood. The bench has a plush leather covering and measures about 22 inches by 13½ inches with 17½-inch tall legs. Each bench comes with a small sticker that reads, "Made in China" and some units have a gold emblem that reads, "GAO JI CHUANG." Benches were sold separately and with Casio's electronic pianos.