CPSC, Crystal Mountain Water Cooler Corp. Announce recall
CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers
Why was CPSC, Crystal Mountain Water Cooler Corp. Announce recalled?
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
What should I do if I have this product?
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call. Contact: Consumers may contact Crystal Mountain at (866) 678-4886 anytime to receive repair information.
What to do with a recalled product: refunds, receipts, safe disposal and how to report a problem.
Is my product affected?
Compare the item in your hand with every identifier below from the official CPSC record. Only products that match the listed product and identifiers are part of this recall.
- Product
- Hot & Cold Water Dispensers
- Company
- Crystal Mountain Water Cooler Corp., of Alberta, Canada
- Quantity
- About 12,000
- Sold at
- Crystal Mountain and its distributors sold these water coolers in the U.S. and Canada, from May 1999 through July 2000, for about $300.
- Recall date
- April 4, 2002
- Incidents / injuries
- Crystal Mountain Water Cooler Corp. has received about 20 reports of the water cooler's insulation smoking, or igniting the unit. Damages ranged from minor smoke and fire damage up to $200,000 in property damage.
- Agency
- CPSC
Product description
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.